return & refund

Return & Refund Policy – Keystore.Shop

At Keystore.Shop, we strive to provide genuine and fully functional Windows keys, antivirus licenses, and other digital products. Due to the nature of digital goods, our return and refund policy follows strict guidelines to prevent fraud and unauthorized use.

Eligibility for Returns & Refunds

✅ Valid Refund Requests:

  • The key is invalid or not working, and our support team has verified the issue.

  • The key has already been used before purchase (proof required).

  • You purchased the wrong product and have not yet redeemed the key.

❌ Non-Refundable Cases:

  • If the key has been successfully activated on a device.

  • If the issue is due to hardware/software incompatibility or incorrect installation by the user.

  • If the key was shared or leaked to others.

  • If you changed your mind after purchase.

How to Request a Refund

1️⃣ Contact our support team at [support@keystore.shop] within 7 days of purchase.
2️⃣ Provide your Order ID and a screenshot/video showing the issue.
3️⃣ Our team will verify the issue and either:

  • Replace the key with a working one.

  • Issue a full refund if a replacement is not possible.

Processing Time

  • Refunds are processed within 3-5 business days after approval.

  • Refunds are credited to the original payment method used for the purchase.

📌 Note: Refunds may take additional time to reflect in your bank or payment provider.

For any questions, feel free to contact us at [support@keystore.shop]. We’re here to help!