At Keystore.shop, we strive to provide a seamless and satisfactory shopping experience for all our customers. However, due to the nature of digital products, we have a strict cancellation policy in place to ensure fairness and compliance with licensing agreements. Please review our cancellation policy below before making a purchase.
1. No Refunds or Cancellations After Purchase
Once a digital software key has been purchased and delivered to your email, it cannot be canceled, refunded, or exchanged. This is because digital keys are considered “used” upon delivery, and we cannot resell or reuse them. By completing your purchase, you acknowledge and agree to this policy.
2. Exceptions to the Policy
In rare cases, we may consider a refund or replacement under the following circumstances:
Duplicate Purchase: If you accidentally purchase the same product twice, please contact our support team immediately. We will verify the issue and may issue a refund or replacement for the duplicate key.
Faulty or Invalid Key: If the key you received is invalid, non-functional, or already used, contact us within 7 days of purchase with proof of the issue. We will investigate and, if verified, provide a replacement key or issue a refund.
Incorrect Product Purchased: If you purchased the wrong product by mistake, contact us immediately before the key is redeemed or used. We may, at our discretion, offer a replacement for the correct product, subject to availability.
3. How to Request a Refund or Replacement
If you believe your situation qualifies for an exception, please follow these steps:
Contact our customer support team at [insert support email] within 7 days of purchase.
Provide your order number, proof of purchase, and a detailed explanation of the issue.
Our team will review your request and respond within 1-3 business days.
4. Non-Refundable Situations
Refunds or cancellations will not be granted in the following cases:
The product was purchased intentionally and the key was delivered successfully.
The key was redeemed, activated, or used by you or a third party.
You changed your mind or no longer need the product.
The product did not meet your expectations or system requirements (please verify compatibility before purchasing).
The request is made after 7 days from the date of purchase.
5. Contact Us
If you have any questions about our cancellation policy or need assistance, please reach out to our customer support team at support@keystore.shop We’re here to help!
By purchasing from Keystore.shop, you agree to abide by this cancellation policy. We recommend carefully reviewing product details and system requirements before completing your purchase to ensure it meets your needs. Thank you for understanding and supporting our policy!
Keystore.shop – Your Trusted Source for Genuine Digital Software Keys.